2016-01-18 - 24193 - Service Request - 2016 Order Fulfillment and HR - Week ending June 03 #FIMMSD #SDFI #ProductionBreakFix
2016-01-18 - 24193 - Service Request - 2016 Order Fulfillment and HR
Problem Summary
All supporting activities that are less than 4 hours in 2016 are updated in this sheet.
Admin Info
| Purpose |
All supporting activities that are less than 4 hours in 2016 are updated in this sheet. |
| Requested by |
Jeffrey Mau |
| Issue Date |
05/30/2016 - 06/03/2016 |
| Resolved by |
Surya/Deepak/Siba/Raghav |
| Resolved Date |
05/03/2016 |
| Document Status |
Completed |
Detailed Problem Description
(Include Screen Shots if required )1) 06/01/2016-An update to the Profit Center Substitution rules for a production break fix and the transport failed to be moved to QA due to below error. Could you please advise whether this is due to the change we made for Retail PC substitution rules?
2) 06/03/2016 - FOC orders have not posted to promotional GL.
| Period |
Purchase order no. |
Reference document |
Customer |
Invoice date |
Sales Order |
Product |
Description |
Stock Value |
Sales quantity |
Revenue |
| 5 |
CUST_1017046 |
93469260 |
1017046 |
2016/5/11 |
2985471 |
11349699 |
950 GREEN ROOM 2016 NAVY |
87,627 |
150 |
0 |
| 5 |
CUST_1017046 |
93469260 |
1017046 |
2016/5/11 |
2985471 |
11349700 |
950 GREEN ROOM 2016 BLACK |
87,627 |
150 |
0 |
| 5 |
CUST_1017046 |
93469261 |
1017046 |
2016/5/11 |
2985472 |
11349698 |
950 OF GREEN ROOM 2016 NAVY |
75,775 |
150 |
0 |
| 5 |
CUST_1017046 |
93469260 |
1017046 |
2016/5/11 |
2985471 |
11349699 |
950 GREEN ROOM 2016 NAVY |
-13,910 |
0 |
0 |
| 5 |
CUST_1017046 |
93469260 |
1017046 |
2016/5/11 |
2985471 |
11349700 |
950 GREEN ROOM 2016 BLACK |
-13,910 |
0 |
0 |
| 5 |
CUST_1017046 |
93469261 |
1017046 |
2016/5/11 |
2985472 |
11349698 |
950 OF GREEN ROOM 2016 NAVY |
-13,034 |
0 |
0 |
Solution Analysis and Recommendations
(Include Screen Shots if required)1) Analysis and found the cause for the issue, the problem is with exist U555 which was created long back may be for testing but which is not in use now. We have fixed this in DEV300 but I think it is also available in DEV200, as we don’t have access to this client you can delete this substitute rule in GGB1 under Profit Center Accounting ICPCSUB else give us the temporary access to fix this issue. Else we have other two options to fix this issue
Option1: As said we have to delete the substitution rule and move the transport.
Option2: We can skip the transport to NED200 and move to rest all.
2) As per the analysis both the sales orders have used the order type ZU3P instead ZFOC, cost center was not maintained at header and the condition record was not maintained for condition type ZEXX and ZEXP(as orders was created with order type ZU3P this condition records was not triggered).
Resolution
1) New Era have chosen option 2 for now to move transport to QA and will do the option 1 later
Release Information
Provide link here to Release Notes if Technical Objects were changed